At Endeavour we strive to live by the culture of being a customer-orientated company that happens to also sell products, and not the other way around. We are all about trying to find the best solution for you, hence the name Endeavour Solutions. These days though we just use Endeavour as we are always trying our best for you in whatever we do.
This takes a pretty special set of people with an eclectic set of skills and knowledge. For many of our clients the main interaction they may have with us is when something goes wrong – when you consider for a moment that a large number of our staff work predominantly in this ‘space’ it takes a special sort of person to stay calm and positive while those around them may be under great stress.
Could you spend all day, all week, all year, diagnosing and resolving issues under pressure like that? Only people that truly care and want to help you can survive and thrive in this environment – that is why we come to work every day!
In our every-day worlds we all see the complexities of technology increasing more and more. We are no different. But when you take into account the wide subject matter, the myriad of products and functions we have to learn and then distribute that among staff in offices throughout New Zealand and Australia this becomes an achievement in itself.
Greentree alone has 86 different modules, with new functionality being released almost daily. Add to this Sage, Accpac, Flow, Jade, QlikView and WebView (and there are others!) keeping up-to-date and being the experts in all of these takes a real investment of time and effort.
Invariably we hire highly qualified people in their fields anyway – we have a large number who are qualified accountants ,a s well as project management qualifications, marketing degrees, technical qualifications, payroll certified: even a couple of MBAs. It then takes nearly six months to really bring a new ERP consultant up to the standards that we require.
Just as important as any technical skills are our staff’s people skills and real world experience. Because we have nearly 500 client companies, who represent most industry segments, it is important that we can call upon the internal resource that can truly understand the client’s business need. This becomes a vital facet of our recruitment process and we are proud of the collective business knowledge that we can bring to bear.
Once we have the right people with the right attitude and skills we ensure we maintain and even improve those. Our staff has regular top-up training on technical matters and best practice through combinations of literature, internal training, external courses and mentoring. We also put aside further paid time for staff to perform self-learning wherever they may see the need, with the aim that we are never just learning on-the-job.
With so many clients and such a breadth of knowledge required we, like many companies, face the constant challenge of having the right skills in the right place at the right time. As a technology company, we are trying make good use of technological tools to sometimes help you from afar. This can allow us to ‘be there with you’ very quickly and at a low cost to you, but we are conscious of the natural conflict that this can never replace the need for face-to-face interaction.
So next time you call us at Endeavour you can take great comfort from the fact that you’re dealing with a bunch of people who know what they’re doing but more importantly that they are acting for, and care about, what happens to YOU.